sromocki | 2016-08-02 21:00:22 UTC | #1
Hello Purecloud Team,
I'm looking to collect information from my customer's via IVR. I have configured an inbound call flow to collect a 10 digit phone number. The input data name is Task.mdn. First, I looked to see if the conversations or conversations.calls websocket notifications would have these custom variables, but I do not see any custom variables ("Task.mdn"). Is there a way I can retrieve this information via the Java SDK or some other method?
Thanks, Sean
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/a6c937fb1f60f5ccb40bf2cb7556fd78155e3e60.png" width="505" height="499">
tim.smith | 2016-08-02 21:24:22 UTC | #2
You should be able to do this using the Set Participant Data action, then those attributes will be set as attributes on the participant in the conversation.
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/b3cf64979bbf51deec5d6ff62bd884697264e48f.png" width="690" height="316">
sromocki | 2016-08-03 05:18:23 UTC | #3
Thx, that's what I was looking for.
system | 2017-08-28 19:25:49 UTC | #4
This post was migrated from the old Developer Forum.
ref: 207