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  • 1.  Collecting IP Address on Live Chat

    Posted 05-22-2025 11:09
    No replies, thread closed.

    Hi,

    Is there a way we can collect the IP addresses of our Live Chat visitors? Ideally in Salesforce but I'll settle for Genesys!! LOL

    Thanks in advance

    Laura


    #DigitalChannels

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    Laura Threadingham
    Head Of Data And Certified Salesforce Administrator
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  • 2.  RE: Collecting IP Address on Live Chat
    Best Answer

    Posted 05-22-2025 11:20
    No replies, thread closed.

    Hi Laura - recommended approach is to enable Journey Tracking via Messenger: this will expose a Journey Session object within Inbound Message Flow which can include various metadata for the web visit including public ip-address. What is the use-case for this?



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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


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