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  • 1.  Collecting Voice Input from Caller - Alphanumeric

    Posted 07-30-2024 15:21
    No replies, thread closed.

    Hello Team!

    Can you please advise if we can collect the alphanumeric value from caller in Genesys Cloud Cx?


    #Unsure/Other

    ------------------------------
    Yadu Vamsi Kattamuru
    Delta Dental Plan of Michigan, Inc.
    ------------------------------


  • 2.  RE: Collecting Voice Input from Caller - Alphanumeric
    Best Answer

    Posted 07-31-2024 01:21
    No replies, thread closed.

    Yes you can using the Any or REGEX slot.  The problem will be accuracy.  If you can scope the REGEX to specific patterns or pull in possible accounts using a dynamic slot, that can be used to better match against the input.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Collecting Voice Input from Caller - Alphanumeric

    Posted 07-31-2024 10:41
    No replies, thread closed.

    Thank you Robert! I will check on this.



    ------------------------------
    Yadu Vamsi Kattamuru
    Delta Dental Plan of Michigan, Inc.
    ------------------------------

    Original Message


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