Currently if one of our users changes equipment or changes stations (works from home vs working in office), we have to configure Genesys profiles, computer settings and chrome permissions every time. This becomes painful and is often missed by our contact center. I will list some examples below for those who would like more details. Normally, we do this automatically if there is a new headset, but it's often missed if it's something other than a headset, like when we use a splitter for job shadowing, or a different docking station.
I am wondering if there is a solution to this that we might not be aware of.
Examples:
If I get a new headset, I have to make sure we update computer settings on both the mic and sound so other apps (like teams) can't take over. If we don't it causes calls to disconnect.
When we work from home instead of office, I noticed that Genesys will default to computer settings instead of previously created profiles. Causing the calls to go to whatever is the default communication device is.
#Unsure/Other
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Samantha Flores
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