Hi Hariharasudan,
There isn't a way of seeing conferenced calls within Performance Interactions, but there is an idea on the Genesys Cloud Product Ideas Lab:
Add Conference Metric to Interaction View Dashboard
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 08-18-2025 11:16
From: Hariharasudan Ramachandran
Subject: Conference Call
Hi Team,
Can someone help with below query ?
Is there a way to find when call is getting conferenced using Interaction report? if not from any other report?
#Reporting/Analytics
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Hariharasudan Ramachandran
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