Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Configure short abandon threshold

    Posted 06-23-2022 15:45
    No replies, thread closed.
    Hi everyone! How do we check the threshold for short abandoned and is there a way we can configure this?
    #Reporting/Analytics

    ------------------------------
    Jhen Miñano
    Accenture Solutions Private Limited
    ------------------------------


  • 2.  RE: Configure short abandon threshold

    Posted 06-23-2022 16:14
    No replies, thread closed.
    Hey Robert! You can check and configure the threshold for abandon intervals here: Configure abandon intervals for the Abandon Intervals Metric view - Genesys Cloud Resource Center (mypurecloud.com)

    I hope this helps!

    ------------------------------
    Caleb Smith
    IGS Energy
    ------------------------------

    Original Message


Related Content