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  • 1.  Confine participant in a conversation through API

    Posted 05-26-2025 15:07
    Edited by Akshay Arora 05-27-2025 12:03
      |   view attached

    Hello Everyone,

    I am working on implementing a logic where a conference is initiated from a script to an inbound flow. The goal is to confine the agent who initiates the conference to prevent them from leaving or being disconnected unintentionally during the conference call.
    To achieve this, I have been exploring the use of the following API endpoint:
    `/api/v2/conversations/calls/{conversationid}/participants/{participantid}` 

    This API was used in an attempt to confine a specific participant within the ongoing conversation. However, I am open to alternative approaches or configurations if this is not the most suitable method.

    I would greatly appreciate any suggestions, insights, or solutions you might have regarding the best way to confine an agent who initiates a conference call in this scenario.


    #API/Integrations


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    Akshay Arora
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    Attachment(s)

    txt
    Request_Confine.txt   432 B 1 version


  • 2.  RE: Confine participant in a conversation through API

    Posted 05-27-2025 14:40

    Hello Akshay,

    I have moved your question to the Genesys Cloud - Developer Community. Hopefully one of the experts there will have an opinion or insight on how you can best handle your idea.



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    Jason Kleitz
    Online Community Manager/Moderator
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