Regina,
There are a couple of ways to integrate with RPA platforms like UI Path.
The easiest means is to setup one or more Data Actions that will call APIs on the UI Path side to submit work to be automatically processed. Then in Architect you can create a self-service call flow, perhaps using a bot, to collect all the necessary info for the process and then call the Data Action. UI Path can return their job id to the Data Action and you can attach that as participant data to the conversations to be used for tracking and reporting.
Along those same lines you could even have agents gather the required process data in an agent script and then call the Data Action from the agent script.
The other means is more involved and would require items such as an email to be routed to a queue that has no agents assigned. A piece of middleware, such as an AWS Lambda, could monitor the queue and as conversations arrive it could route those items to UI Path to be processed. The middleware could this disconnect the conversation so that it is removed from the queue. You could route inbound emails to this queue, or you could use a 3rd party email item as a kind of "workitem" using the participant data to indicate the job that needs to be done.
Hope that gives you some ideas.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 06-02-2021 04:08
From: Regina Arocha
Subject: Connect Genesys Api with UI Path
Hello everyone,
Has anyone tried to connect the api from genesys cloud to a rpa software, such as UI Path?
I would be interested to hear, how it worked.
Best,
Regina
#Integrations
#Unsure/Other
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Regina
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