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  • 1.  consult call

    Posted 12-30-2023 11:51
    No replies, thread closed.

    Hi 

    I have some question about consult call in genesys cloud. 

    From the image, it's not clear which lines represent customers and which ones represent consultants. Is there anything we can display to help users differentiate between customer and consultant lines?


    #ArchitectureandDesign
    #Telephony
    #Unsure/Other

    ------------------------------
    Nuttapong Limadisai
    G-Able Public Company Limited
    ------------------------------


  • 2.  RE: consult call

    Posted 01-01-2024 23:02
    No replies, thread closed.

    I can see that.  I added an idea for this:  Show external caller info and agent name | Genesys Cloud Ideas Portal (aha.io)

    The top will always be the agent, but labels would help.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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