Hello Erin,
This does seem like an odd behavior. My recommendation would be to open a case with product support UI team to get this issue looked at and escalated, if needed, to the proper channels.
Cheers,
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 06-04-2025 10:19
From: Erin Thomsen
Subject: Consult Transfer becomes unavailable
Hello All, curious if any organizations have had this issue.
When our Agents perform a consult transfer, and then the person (consult transfer) disconnects (customer call still ongoing), our Agents are not able to do a subsequent consult transfer. The buttons grey out. Without assuming causality, we have removed the Multi Contextual Panel permission from a handful of agents and they do not experience the issue. Thanks, in advance.
#Unsure/Other
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Erin Thomsen
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