Hi Gabriel,
Disposition code ININ-OUTBOUND-NOT-CALLABLE-TIME indicates that you are trying to dial the contacts from the contact list outside the contacable time. As pre Genesys, the description of this disposition code is: "A contactable times set prevented the system from dialing a contact's number because the current time was not within the contactable times for that number's time zone." Here is the link to the resource center article https://help.mypurecloud.com/articles/wrap-up-codes-assigned-by-outbound-dialing/
Here are some screenshots with a similar configuration I have for one of the campaigns.
Contact list configuration:
Contact list values (reduced all the columns, but Timezone). The value: America/Toronto
Contactable Set configuration (assigned to campaign):
Please check your configuration and make sure you are dialing within the permitted hours i.e. during the Contactable Time.
Not sure if you are aware, there is a configuration parameter "Reschedule Time Zone Skipped Contacts" that can be set on the Outbound application level. More on this parameter can be found here https://help.mypurecloud.com/articles/reschedule-time-zone-skipped-contacts/
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Tatjana Knezevic
www.startelecom.cloudhttps://www.linkedin.com/company/star-telecom-www-startelecom-ca-/------------------------------
Original Message:
Sent: 06-19-2024 00:10
From: Gabriel Goncalves
Subject: Contactable time sets
Hello Tatjana, thanks for reply.
- Yes, I created a column for the Timezone. I am using this format - "Australia/Melbourne (+10:00)"
- Yes, I created the Contactable Time set profile and assigned it in the Campaign Management. In the Contact List page I set the Timezone field in my Excel as a "Time zone Column"
- That's what I've got as code:
ININ-OUTBOUND-NOT-CALLABLE-TIME |
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Gabriel Goncalves
Peter Warren Automotive Holdings Ltd
Original Message:
Sent: 06-18-2024 22:56
From: Tatjana Knezevic
Subject: Contactable time sets
Hi Gabriel,
Can you please provide more details:
- Are the Timezone values in your contact list - Timezone column - as per https://help.mypurecloud.com/articles/understand-time-zone-names/
- Is your Contactable Time Set using the same Timezones as found in the Contact list
- When you start dialing with the Contactable Time Set assigned to the Campaign, what disposition codes are logged under "CallRecordLastResult-Phone1"
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Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 06-18-2024 19:11
From: Gabriel Goncalves
Subject: Contactable time sets
Hello guys.
I hope someone could help me.
I am trying to set up the outbound campaign and I've realized that it would only working when I don't assign the Contactable time sets on the Contact List.
Is there any ideas why that is happening ?
Created the schedule under Contactable Time Sets;
Set one column as Timezone columns in the Contact list;
Assigned the profile on the Campaign;
Regards
#Outbound
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Gabriel Goncalves
Peter Warren Automotive Holdings Ltd
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