Hello guys.
I hope someone could help me.

I am trying to set up the outbound campaign and I've realized that it would only working when I don't assign the Contactable time sets on the Contact List.
Is there any ideas why that is happening ?

Created the schedule under Contactable Time Sets;
Set one column as Timezone columns in the Contact list;
Assigned the profile on the Campaign;

Regards

Hi Gabriel,

Can you please provide more details: 

• Are the Timezone values in your contact list - Timezone column -  as per https://help.mypurecloud.com/articles/understand-time-zone-names/
• Is your Contactable Time Set using the same Timezones as found in the Contact list
• When you start dialing with the Contactable Time Set assigned to the Campaign, what disposition codes are logged under "CallRecordLastResult-Phone1" 

Hello guys.
I hope someone could help me.

I am trying to set up the outbound campaign and I've realized that it would only working when I don't assign the Contactable time sets on the Contact List.
Is there any ideas why that is happening ?

Created the schedule under Contactable Time Sets;
Set one column as Timezone columns in the Contact list;
Assigned the profile on the Campaign;

Regards

Hello Tatjana, thanks for reply.

• Yes, I created a column for the Timezone. I am using this format  - "Australia/Melbourne (+10:00)"
• Yes, I created the Contactable Time set profile and assigned it in the Campaign Management. In the Contact List page I set the Timezone field in my Excel  as a "Time zone Column"
• That's what I've got as code:

Hi Gabriel,

Can you please provide more details: 

• Are the Timezone values in your contact list - Timezone column -  as per https://help.mypurecloud.com/articles/understand-time-zone-names/
• Is your Contactable Time Set using the same Timezones as found in the Contact list
• When you start dialing with the Contactable Time Set assigned to the Campaign, what disposition codes are logged under "CallRecordLastResult-Phone1" 

Hello guys.
I hope someone could help me.

I am trying to set up the outbound campaign and I've realized that it would only working when I don't assign the Contactable time sets on the Contact List.
Is there any ideas why that is happening ?

Created the schedule under Contactable Time Sets;
Set one column as Timezone columns in the Contact list;
Assigned the profile on the Campaign;

Regards

Hi Gabriel,

Disposition code ININ-OUTBOUND-NOT-CALLABLE-TIME indicates that you are trying to dial the contacts from the contact list outside the contacable time. As pre Genesys, the description of this disposition code is: "A contactable times set prevented the system from dialing a contact's number because the current time was not within the contactable times for that number's time zone." Here is the link to the resource center article  https://help.mypurecloud.com/articles/wrap-up-codes-assigned-by-outbound-dialing/

Here are some screenshots with a similar configuration I have for one of the campaigns. 

Contact list configuration: 

Contact list values (reduced all the columns, but Timezone). The value: America/Toronto

Contactable Set configuration (assigned to campaign): 

Please check your configuration and make sure you are dialing within the permitted hours i.e. during the Contactable Time. 

Not sure if you are aware, there is a configuration parameter "Reschedule Time Zone Skipped Contacts" that can be set on the Outbound application level. More on this parameter can be found here https://help.mypurecloud.com/articles/reschedule-time-zone-skipped-contacts/

Hello Tatjana, thanks for reply.

• Yes, I created a column for the Timezone. I am using this format  - "Australia/Melbourne (+10:00)"
• Yes, I created the Contactable Time set profile and assigned it in the Campaign Management. In the Contact List page I set the Timezone field in my Excel  as a "Time zone Column"
• That's what I've got as code:

Hi Gabriel,

Can you please provide more details: 

• Are the Timezone values in your contact list - Timezone column -  as per https://help.mypurecloud.com/articles/understand-time-zone-names/
• Is your Contactable Time Set using the same Timezones as found in the Contact list
• When you start dialing with the Contactable Time Set assigned to the Campaign, what disposition codes are logged under "CallRecordLastResult-Phone1" 

Hello guys.
I hope someone could help me.

I am trying to set up the outbound campaign and I've realized that it would only working when I don't assign the Contactable time sets on the Contact List.
Is there any ideas why that is happening ?

Created the schedule under Contactable Time Sets;
Set one column as Timezone columns in the Contact list;
Assigned the profile on the Campaign;

Regards