Michael.Shrall | 2020-02-25 14:34:26 UTC | #1
We noticed that contactSearch API is only called for calls but not called for initiating outbound emails and SMS interactions. Was this missed and/or planned for a future release? Ideally the API would send the interaction type along with the search value for the PEF implementer to correctly search and return relevant values.
Richard.Schott | 2020-02-25 18:02:36 UTC | #2
Michael,
You are correct that it is only called on phone interaction types, which is generally implied in the documentation here: https://developer.mypurecloud.com/api/embeddable-framework/configMethods/contactSearch.html
Note that only phone numbers are ever referenced in either the search criteria or the returned object.
Updating this to include email or sms targets would be a feature enhancement. I'll be sure to note your interest in this feature for future consideration.
Michael.Shrall | 2020-02-25 18:30:11 UTC | #3
Thanks for the confirmation. I interpreted it that way as well when reviewing it but didn't want to make assumptions and additionally find out if there were other things already planned. I have moved this request to Ideas.
https://purecloud.ideas.aha.io/ideas/CLPLA-I-895
system | 2020-03-26 18:30:15 UTC | #4
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