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  • 1.  Content Search In Different Languages

    Posted 29 days ago

    Does content search work for different languages?

    We created some topics in a different language but when we run a report, we don't see any mention of the topics. When creating the topic, we have set the dialect to the specific language, ex. es-ES.


    #Reporting/Analytics

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    Tommy Oudavanh
    ISN Software Corporation
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  • 2.  RE: Content Search In Different Languages

    Posted 17 days ago

    Yes, as long as the language is set in the flow, the transcription and topic spotting will listen in Spanish.  Your topics need to match your language selection.  Check the support languages on the Resource Center for specific dialects.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Content Search In Different Languages

    GENESYS
    Posted 9 days ago

    Hi Tommy,

    Were you able to search for interactions by the Spanish dialects?



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    Anik Dey
    Genesys - Employees
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    Original Message


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