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  • 1.  Content Search on Topics

    Posted 04-21-2022 11:48
    No replies, thread closed.
    This week release included the Content search based on Topics. The Topics dropdown does not seem to show all the Topics to be selected. Is there a limit or some conditions based on which the list for selection is presented?
    #QualityManagement
    #Reporting/Analytics

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    Thomson George
    Nationwide Mutual Insurance Company
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  • 2.  RE: Content Search on Topics

    Posted 04-22-2022 09:55
    No replies, thread closed.
    I also had issues and after some testing, I think the Speechandtextanalytics > Topic > View permission is required but it isn't listed in the resource center as a prerequisite. I've passed the question on to @Rakesh Tailor and other Genesys resources to see if that's right. Without that, I'm unable to view the topics in order to pick one to search off of. I see "No search results" when I try to populate a topic. You could try adding that permission and see if it fixes. ​

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    Casey Ramirez
    Humana Inc.
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    Original Message


  • 3.  RE: Content Search on Topics

    Posted 04-22-2022 09:59
    No replies, thread closed.
    Thanks for the response Casey. I actually see Topics to select, but only see a few topics unfortunately in the list to select from.

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    Thomson George
    Nationwide Mutual Insurance Company
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    Original Message


  • 4.  RE: Content Search on Topics

    Posted 04-26-2022 07:14
    No replies, thread closed.
    Yes, I believe that is right.  We have an email thread on that and are confirming with engineering and will be sure to get the documentation updated accordingly as well.

    @William-Henri Sellier-Gomez

    Thanks,
    ​​

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    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
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    Original Message


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