Genesys Cloud - Main

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  • 1.  Contentsquare?

    Posted 2 days ago

    Could someone please enlighten me on what Genesys Cloud uses contentsquare for?


    #Unsure/Other

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    Vaun McCarthy
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  • 2.  RE: Contentsquare?

    Posted 2 days ago

    Hi Vaun,

    Did you check this link https://help.mypurecloud.com/articles/genesys-cloud-and-cookies/ ? At the bottom of this article, you can find the link to Contentsquare. 



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------



  • 3.  RE: Contentsquare?

    Posted 2 days ago

    Thanks I had already read that article but that doesn't really explain what/why/where fully from an InfoSec audit type perspective.  Especially given that the contentsquare domain last I checked wasn't added to the URL white list for firewall changes.



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    Vaun McCarthy
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  • 4.  RE: Contentsquare?

    Posted 2 days ago

    Did you open the ticket with Care? Maybe (read hope) they can give you more details. 



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------



  • 5.  RE: Contentsquare?

    Posted 2 days ago

    My experience with care tells me they'll direct me back to the community or the request will bounce around in limbo for weeks and they'll simply copy and paste the same article I've already read 😊

     


    Sensitivity Label: General

    From:
    Tatjana Knezevic via Genesys <Mail@ConnectedCommunity.org>
    Sent: Wednesday, July 3, 2024 1:57 PM
    To: Vaun McCarthy <vaun.mccarthy@global.ntt>
    Subject: RE: Genesys Cloud CX : Contentsquare?

     

    Did you open the ticket with Care? Maybe (read hope) they can give you more details. ------------------------------ Tatjana Knezevic www... -posted to the "Genesys Cloud - Main" community






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