stephenwalter17 | 2024-04-25 11:33:15 UTC | #1
Hi,
Is it possible to use the same deployment (code snippet) across multiple domains and continue the conversation?
I have two pages on the same domain and the conversation will carry from one to the other but as soon as I move to a different domain (with the same code snippet) I get a new conversation.
I have long since forgotten the detail but I recall that Predictive Engagement allowed you to track a journey across multiple domains (possibly only sub-domains) and I wondered if anything was possible with Web Messaging?
If not with the standard UI, what about with a custom client and the SDK?
Thanks in advance,
Angelo_Cicchitto | 2024-04-25 11:57:24 UTC | #2
Hi - this is an upcoming feature, you can track progress here > https://genesyscloud.ideas.aha.io/ideas/DIG-I-998
stephenwalter17 | 2024-04-25 12:31:35 UTC | #3
Thank you @Angelo_Cicchitto - the idea mentions sub-domains, will the new feature allow different domains too?
Angelo_Cicchitto | 2024-04-26 14:31:29 UTC | #4
It is limited to Sub-Domains. Persistence across different domains related to 3rd party cookies that are being deprecated by browser industry.
system | 2024-05-26 14:32:26 UTC | #5
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 25918