Stewart_Wallace | 2017-12-18 11:01:14 UTC | #1
In a previous forum (now closed), I read the following: "using the Conversation Analytics Query, requestedRoutingSkillId will indicate the routing skills that were requested for the conversation". But what will this return in the case of bullseye routing? Example: in ring 1 a call is queued for skill1, skill 2 and skill 3, in ring 2 it is queued for skill 1 and 2 and in ring 3 for skill 1. The call is answered in by an agent in ring 3. Will requestedRoutingSkillId return all 3 skills or only skill 1, which is the skill the call was ultimately routed to? Thanks!
system | 2018-01-14 10:02:39 UTC | #2
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