Genesys Cloud - Main

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?

Hello Dimple. 

For Data Actions, you will need to use Client Credentials specifically. The error is what's thrown if you are not using client credentials to execute a data action--so, I'm unsure why you would see the same error when configuring the integration to use an ouath client with that specific grant type.

When using client credentials it's also important to make sure the oauth client has appropriate roles in the correct divisions as well.

Could you provide me an image of the oauth client setup so I can examine for potential issues? Please be sure to scrub the client secret since that should stay secure.

It's also important to note that for client credentials, user context is not taken into account, so it will not matter what permissions you have when running the data action. The data action will only be looking for authorization from the oauth client itself and what permissions it has.

Cheers, 

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?

Hello Dimple,

May I know your use case/what is your scenario on using this API? is there anything you want to update from the participants? just curios

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?

Hi Dimple,

I'm no expert, but my understanding is, most of the the conversation APIs are all user context based. Which is why client credentials won't work. Implicit Grant or code grant / PKCE should work - https://developer.genesys.cloud/authorization/platform-auth/use-pkce

Take a look at some of these similar threads on the developer forum:

https://developer.genesys.cloud/forum/t/error-this-request-requires-a-user-context/30455

https://developer.genesys.cloud/forum/t/not-a-user-message-this-request-requires-a-user-context-client-credentials-cannot-be-used-for-requests-to-this-resource/570/4

And some info on code auth flow - https://developer.genesys.cloud/authorization/platform-auth/guides/oauth-auth-code-guide

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?

Thanks Anton,

Is there any way I can get user login token in data actions?

or 

Can Call implicit flow auth code in embedded iframe, which not getting token though.

Or any other way to get token so I can call conversation api at desktop when an interaction lands at desktop

Hi Dimple,

I'm no expert, but my understanding is, most of the the conversation APIs are all user context based. Which is why client credentials won't work. Implicit Grant or code grant / PKCE should work - https://developer.genesys.cloud/authorization/platform-auth/use-pkce

Take a look at some of these similar threads on the developer forum:

https://developer.genesys.cloud/forum/t/error-this-request-requires-a-user-context/30455

https://developer.genesys.cloud/forum/t/not-a-user-message-this-request-requires-a-user-context-client-credentials-cannot-be-used-for-requests-to-this-resource/570/4

And some info on code auth flow - https://developer.genesys.cloud/authorization/platform-auth/guides/oauth-auth-code-guide

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?

Hi,

You can't get user context when using Data Actions.

I would probably use an embedded web application in the script that uses Implicit Grant and calls the conversation APIs.

Thanks Anton,

Is there any way I can get user login token in data actions?

or 

Can Call implicit flow auth code in embedded iframe, which not getting token though.

Or any other way to get token so I can call conversation api at desktop when an interaction lands at desktop

Hi Dimple,

I'm no expert, but my understanding is, most of the the conversation APIs are all user context based. Which is why client credentials won't work. Implicit Grant or code grant / PKCE should work - https://developer.genesys.cloud/authorization/platform-auth/use-pkce

Take a look at some of these similar threads on the developer forum:

https://developer.genesys.cloud/forum/t/error-this-request-requires-a-user-context/30455

https://developer.genesys.cloud/forum/t/not-a-user-message-this-request-requires-a-user-context-client-credentials-cannot-be-used-for-requests-to-this-resource/570/4

And some info on code auth flow - https://developer.genesys.cloud/authorization/platform-auth/guides/oauth-auth-code-guide

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?

Thanks Anton,

Is there any way I can get user login token in data actions?

or 

Can Call implicit flow auth code in embedded iframe, which not getting token though.

Or any other way to get token so I can call conversation api at desktop when an interaction lands at desktop

Hi Dimple,

I'm no expert, but my understanding is, most of the the conversation APIs are all user context based. Which is why client credentials won't work. Implicit Grant or code grant / PKCE should work - https://developer.genesys.cloud/authorization/platform-auth/use-pkce

Take a look at some of these similar threads on the developer forum:

https://developer.genesys.cloud/forum/t/error-this-request-requires-a-user-context/30455

https://developer.genesys.cloud/forum/t/not-a-user-message-this-request-requires-a-user-context-client-credentials-cannot-be-used-for-requests-to-this-resource/570/4

And some info on code auth flow - https://developer.genesys.cloud/authorization/platform-auth/guides/oauth-auth-code-guide

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?

Again not my specialty, but I imagine your web app that you are embedding there should be doing the authentication, not a data action doing it.

You may want to check out the developer forum https://developer.genesys.cloud/forum/ for more technical questions

Thanks Anton,

Is there any way I can get user login token in data actions?

or 

Can Call implicit flow auth code in embedded iframe, which not getting token though.

Or any other way to get token so I can call conversation api at desktop when an interaction lands at desktop

Hi Dimple,

I'm no expert, but my understanding is, most of the the conversation APIs are all user context based. Which is why client credentials won't work. Implicit Grant or code grant / PKCE should work - https://developer.genesys.cloud/authorization/platform-auth/use-pkce

Take a look at some of these similar threads on the developer forum:

https://developer.genesys.cloud/forum/t/error-this-request-requires-a-user-context/30455

https://developer.genesys.cloud/forum/t/not-a-user-message-this-request-requires-a-user-context-client-credentials-cannot-be-used-for-requests-to-this-resource/570/4

And some info on code auth flow - https://developer.genesys.cloud/authorization/platform-auth/guides/oauth-auth-code-guide

I need to execute /api/v2/conversations/calls/${input.conversationId}/participants/${input.participantId}  API on button click in scripts.

I created a data action with client credentials but getting error: "This request requires a user context. Client credentials cannot be used for requests to this resource"

Can anybody help me how I can access this API in script?