adolfo | 2023-06-19 16:57:05 UTC | #1
When trying to consume the API Explorer
/api/v2/conversations/chats/{conversationId}/participants/{participantId}/replace
,passing the conversationId, participant connected and body parameters (queueId), it returns error 500
{ "message": "An internal conversation service error has occurred. Please contact support. Message: errorCode=chat.error.member.state, status=400", "code": "internal.server.error", "status": 500, "messageWithParams": "An internal conversation service error has occurred. Please contact support. Message: {message}", "messageParams": { "message": "errorCode=chat.error.member.state, status=400" }, "contextId": "7cd415a5-0e1b-437a-9031-f0387a21b752", "details": [], "errors": [] }
charlie.conneely | 2023-06-21 15:40:31 UTC | #2
Please open a case with Genesys Cloud care to investigate. 5xx errors cannot be investigated via the forum.
-Charlie
adolfo | 2023-06-21 16:13:25 UTC | #3
Thanks for the info. I believe that the problem was caused by the type of participant that I had informed. As I wanted to transfer the interaction to a queue, I was informing the participant as "purpose customer" instead of "purpose agent". After the adjustment I managed to get the return 202 .
charlie.conneely | 2023-06-21 16:52:53 UTC | #4
Glad to hear it's resolved!
system | 2023-07-22 16:53:34 UTC | #5
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