TheRealKevinGlinski | 2020-02-25 18:27:24 UTC | #1
This may need to go through support, but doing a sanity check here first. It looks like /api/v2/analytics/conversations/details/query is not returning aggregations defined in the query. I've tried in 2 orgs and have a customer reporting the same thing in their org. This appears to have worked up until yesterday
My query:
{
"interval": "2020-02-25T05:00:00.000Z/2020-02-26T05:00:00.000Z",
"order": "asc",
"orderBy": "conversationStart",
"paging": {
"pageSize": "1",
"pageNumber": 1
},
"aggregations": [
{
"type": "termFrequency",
"dimension": "wrapUpCode",
"size": "10"
}
]
}
and the response
{
"conversations": [
{
"conversationId": "fc4535b0-7c8d-474a-86d9-79c6c6db447b",
<conversationdetails>
}
]
}
I've tried different dimensions with the same results
tim.smith | 2020-02-26 15:47:10 UTC | #2
I'm seeing the same. Please open a case with PureCloud Care for further investigation.
system | 2020-03-27 15:47:14 UTC | #3
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