Deva | 2024-04-02 10:11:40 UTC | #1
Hi,
How much delay is expected when querying the conversation metrics from API /api/v2/analytics/conversations/{conversationId}/details
As per our requirements we would need to query the metrics right after customer disconnects, Wanted to know if we will need to account for delay in the metrics.
Thanks & Regards, Dev
Dileepkaranki | 2024-04-02 12:44:23 UTC | #2
it normally takes between 24 and 48 hours for the changes to appear in the /api/v2/analytics/ endpoints. Please do keep in mind that this is an estimate, the data merging is handled by pipelines that could experience delays as it will use . For further reference check this forum Genesys forum
tim.smith | 2024-04-02 13:48:46 UTC | #3
Dileepkaranki, post:2, topic:25519
it normally takes between 24 and 48 hours for the changes to appear in the /api/v2/analytics/ endpoints.
This is not correct. Data is available immediately for analytics queries. Analytics jobs are subject to data availability, which is documented here: https://developer.genesys.cloud/analyticsdatamanagement/analytics/jobs/conversation-details-job#data-availability.
system | 2024-05-03 13:48:56 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 25519