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Conversation details from python API

  • 1.  Conversation details from python API

    Posted 06-05-2025 18:15

    Sindhuja_Dhamodaran | 2019-06-05 05:12:46 UTC | #1

    I invoked the conversation details query by passing the interval. I have some questions on the data which I get from the API

    1.How do you identify from which queue the call has been redirected?

    1. How does the call duration calculated
    2. How do you calculate queue wait seconds
    3. Can the conversation have direction as inbound/outbound

    Thanks, Sindhuja

    tim.smith | 2019-06-05 16:39:17 UTC | #2

    Sindhuja_Dhamodaran, post:1, topic:5287
    How do you identify from which queue the call has been redirected?

    Look for the ACD participant; it will identify the queue.

    Sindhuja_Dhamodaran, post:1, topic:5287
    How does the call duration calculated

    end time - start time = duration

    Sindhuja_Dhamodaran, post:1, topic:5287
    How do you calculate queue wait seconds

    same as call duration, but queue wait duration is calculated based on the start/end of the segment where it was queuing.

    Sindhuja_Dhamodaran, post:1, topic:5287
    Can the conversation have direction as inbound/outbound

    Each participant has a direction, not the conversation. If a conversation has both an inbound and outbound participant, that will be reflected in the participant data.

    Be sure to check out the Developer Tools Analytics Query Builder to test analytics queries.

    system | 2019-07-06 16:39:20 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 5287



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