Hayato | 2021-12-06 05:40:12 UTC | #1
Conversation ID is assigned to any interaction include voice. as below senario, initial conversaion ID is remined, not generate new conversion ID? What I mean, I want to truck call behivor by using single conversation ID. Can I ? (1) call arrive to genesys clould ACD( in this point conversation ID will be assingned initially) (2)ACD assign this to an agent (agent A). (3)Agent A tranfer this call to agent B (4)Agent B transfer this to agnet C.
Jerome.Saint-Marc | 2021-12-06 09:56:56 UTC | #2
Hello,
Yes, this call flow will be represented as a single conversation ID (single Conversation context with multiple participants involved). See Conversations overview for more details.
Regards,
system | 2022-01-06 09:57:14 UTC | #3
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