aaron | 2018-03-17 15:02:08 UTC | #1
Hello All,
I am trying to get the amount of time until answered or abandoned for each call.
I understand that this information is available at the aggregate level, but i am hoping it would be possible to get at the individual conversation level.
Thanks.
anon28066628 | 2018-03-19 13:29:25 UTC | #2
Hi Aaron, try using this with your aggregate query:
"groupBy": ["conversationId"]
This query generates a lot of data, so your interval must be sufficiently short to avoid a timeout. The absolute length depends on your call volume and filters applied. As narrow filtering as possible is advised for this query.
aaron | 2018-03-19 13:53:46 UTC | #3
Thank you very much. I didnt know you could add conversationID to the group by. I guess that pretty much makes it conversation level.
system | 2018-04-19 13:58:09 UTC | #4
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