Twin_Engines | 2016-07-28 15:47:10 UTC | #1
Hello,
I am using the conversation Topic to get notifications of the changes so i can get some information whenever a conversation ends, i see in the schema in the documentation about this topic (Available Topics) that the wrap up field which is the one i need is in there so i was thinking on getting it from there instead of doing a request as if the notification has it there is no need to do any other request.
But once i started using the notifications and i checked the eventBody of the notification i don't see the field (the field was not filled in the conversation when it finished), so my guess is that if the conversation-participant doesn't have a wrap up added then the field won't be part of the notification schema i get, am i right?, just making sure that if it actually has a wrap up added it will show then.
tim.smith | 2016-07-28 20:04:36 UTC | #2
Yes. I tested this and got this for the last participant:
{ "id": "b4e76f45-8b30-4e71-afe7-dac5d32d65e6", "connectedTime": "2016-07-28T19:57:45+0000", "endTime": "2016-07-28T19:58:08+0000", "userId": "9ed7d9f6-0c59-4360-ac54-40dd35eb9c2f", "queueId": "636f60d4-04d9-4715-9350-7125b9b553db", "purpose": "agent", "address": "sip:Hollywoo_1@10.145.27.104", "wrapupRequired": true, "wrapupExpected": true, "wrapupPrompt": "optional", "wrapup": { "code": "7fb334b0-0e9e-11e4-9191-0800200c9a66", "notes": "", "durationSeconds": 1, "endTime": "2016-07-28T19:58:10+0000", "additionalProperties": {} }, "attributes": {}, "calls": "removed for brevity", "additionalProperties": {} }
Edit: Also, this was the only participant that had a property named wrapup.
tim.smith | 2016-07-28 20:09:28 UTC | #3
Just an FYI, I added a conversation subscription to the presence subscription tutorial. The code is in github but won't show on the dev center until the next time it's pushed to prod.
Twin_Engines | 2016-07-28 20:13:53 UTC | #4
Perfect, thanks for all the help, i will check that code you added.
system | 2017-08-28 19:25:41 UTC | #5
This post was migrated from the old Developer Forum.
ref: 189