Michael_Hwang | 2023-12-06 22:11:27 UTC | #1
Can anyone please explain how the timestamps in the transcript response are transformed into the values displayed in the Genesys Cloud UI on the Transcript tab? I am trying to use the phrase's "startTimeMs" compared to the recording start time, but I can never match exactly the timestamps in Genesys Cloud as I am usually off by 1 or more seconds.
Thank you.
system | 2024-01-05 22:12:03 UTC | #2
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