I needed to do it for a preview campaign and found the answer under another topic. Setting a dynamic string variable with slice({{Scripter.Customer Formatted Number}},2) then setting variables based on it gives me what I need. Thank you though!
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Daniel White
Sr. Software Engineer
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Original Message:
Sent: 11-19-2024 15:26
From: Robert Wakefield-Carl
Subject: Convert Scripter.Customer Formatted Number to 10 digit phone number
I would do this in the IVR and then pass to the script. Use Right(Call.ani, 10).
If this is an outbound campaign, then just place the 10 digits in its own column for use in the script.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 11-19-2024 13:57
From: Daniel White
Subject: Convert Scripter.Customer Formatted Number to 10 digit phone number
In a Script, how can I extract the last 10 digits in the Scripter.Customer Formatted Number?
#Outbound
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Daniel White
Sr. Software Engineer
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