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COPC Certification leveraging Genesys WEM

  • 1.  COPC Certification leveraging Genesys WEM

    Posted 06-12-2025 05:59

    I am curious if anyone here has successfully accomplished COPC certification for their call center while leveraging Genesys CX3 WEM as their primary tool. If you have, I would love to talk with you and learn more about your challenges and how you overcame them.


    #WFMConfiguration,BestPractices
    #Workforce Management
    #Forecasting
    #ScheduleManagement
    #Intraday,Shrinkage,Adherence
    #TimeOff,AbsenceManagement
    #Product Idea

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    Jon Dreier
    Solotution Architect
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