Hello WEMers,
We've added a new dashboard to help your supervisors better understand how the Agent Copilot is being used across your contact center.
The Agent Copilot Dashboard provides real-time visibility into adoption, usage, and impact. You can see metrics like how often agents are using the copilot, how it's affecting handle time and after-call work, and where it's making the most difference across queues and media types.
It's available now in your analytics workspace, no setup needed.
We'd love to hear how it's working for you, and what insights you're finding. Read more on the dashboard on this blog post!
#Reports
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Lindsey Ray Bonanni
Director, Product Marketing
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