Hello all,

When an agent manage an email interaction in GC, I am looking for a way for the agent to copy/paste a markdown field from a script (loaded with the email interaction) to the agent answer in one click (for example, with a button or a link ; or perhaps via a custom substitution in a canned response).
The content of the markdown field is from a variable retrieved in an inbound mail flow that calls an external business API.

Has anyone already implemented this kind of use or have any idea on how to do that ?

Thanks a lot !

Hello all,

When an agent manage an email interaction in GC, I am looking for a way for the agent to copy/paste a markdown field from a script (loaded with the email interaction) to the agent answer in one click (for example, with a button or a link ; or perhaps via a custom substitution in a canned response).
The content of the markdown field is from a variable retrieved in an inbound mail flow that calls an external business API.

Has anyone already implemented this kind of use or have any idea on how to do that ?

Thanks a lot !