thekumral | 2024-09-30 18:33:52 UTC | #1
I am using the Web Messaging Guest API. I create a session, start the conversation by sending a message and listen to my WSS connection, but the correlationId that I wrote with the agent to correlate the incoming messages with my customer via outbound is empty on the Metadata. Example: "{ "type": "message", "class": "StructuredMessage", "code": 200, "body": { "text": "Control Outbound CorrelationId", "type": "Text", "direction": "Outbound", "id": "86d50ad52655410c2de7295c7ba0XXXX", "channel": { "time": "2024-09-20T10:54:02.680Z", "type": "Private", "from": {}, "to": {} }, "metadata": {}, "originatingEntity": "Human" } }" but in the document there is correlation id in metadata even if I try to edit it by allowing all permissions I couldn't get the correlationId, here is the response I mentioned: "https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi#outbound-message---plain-text" Can someone who knows please help? How can I correlate the message coming from the outbound agent in the wss where I listen to my session that I configured without being authenticated?
system | 2024-10-30 18:32:09 UTC | #2
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