TomVanLemmens | 2018-11-10 09:11:22 UTC | #1
I want to attach attributes to a conversation (call in this case) that I want to retrieve later via a historical custom report. I'm taking following steps:
- In architect I add the attribute npsScore via the "Set Participant Data" action and assign it a value (hard-coded for now)
- I run a custom report using the endpoint " /api/v2/analytics/conversations/{conversationId}/details", expecting to see there the added attribute "npsScore"
However, I can't find the attributes I attach to the conversation so I'm probably doing something wrong. Any pointers to what I can do to troubleshoot?
anon39326996 | 2018-11-10 19:35:00 UTC | #2
It sounds like you are doing this correctly. The issue you are running into is that at this time, the custom attributes are not stored in analytics and cannot be retrieved using the analytics APIs. You can request the feature via our ideas lab here: https://purecloud.ideas.aha.io/ideas/
Today, you can retrieve the custom attributes using our /conversation APIs with the limitation that you can retrieve a single conversation at a time.
TomVanLemmens | 2018-11-11 08:31:12 UTC | #3
Hi Lucie
Thanks for confirming I was indeed creating the attributes properly. Meanwhile I found them using the correct API call via "/api/v2/conversations/calls/{conversationId}" per your suggestion.
Many thanks Tom
system | 2018-12-11 08:40:34 UTC | #4
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 3962