Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hi Piotr,

Thank you for your feedback!

I created some flows without terminating action and did test but was unable to reproduce the issue yet.

Batch processing also works fine even if there is a flow indicating validation error without terminating action.

My app might have stopped during the "Creating drawio diagram" phase.

Can you post a screenshot or email me a json file of your flow?

Thanks

Ishi

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hi Piotr,

Thank you for your feedback!

I created some flows without terminating action and did test but was unable to reproduce the issue yet.

Batch processing also works fine even if there is a flow indicating validation error without terminating action.

My app might have stopped during the "Creating drawio diagram" phase.

Can you post a screenshot or email me a json file of your flow?

Thanks

Ishi

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hi Piotr,

Thank you for your feedback!

I created some flows without terminating action and did test but was unable to reproduce the issue yet.

Batch processing also works fine even if there is a flow indicating validation error without terminating action.

My app might have stopped during the "Creating drawio diagram" phase.

Can you post a screenshot or email me a json file of your flow?

Thanks

Ishi

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hi Ishi -

I am missing something for the auth/connect piece. In the Readme.md, it lists the following steps. 

============
Create or Copy a ClientID and Client Secret of Client Credentials in Genesys Cloud. Required permission is Architect>Flow>View

Replace ClientID and Client Secret with your actual values in .\config.toml or specify the file path of existing config.toml in appsettings.json
"gcProfileFileName": "C:\\Users\\YourUserName\\.gc\\config.toml",
============

In the config.toml the initial text reads as below:

[default]
client_credentials = "YourCredentials"
client_secret = "YourSecret"
environment = "mypurecloud.com"

[YourOrgName1]
client_credentials = "YourCredentials"
client_secret = "YourSecret"
environment = "mypurecloud.com"

Is the client_credentials value the username (email in our case) used to login into Architect/Collaborate? And if so, is the client_secret the associated password?

When updating the non-default values to those below, I get the following error message running the CLI command like below

Do we need to use the Org ID value from our admin UI? Thank you in advance, I am likely borking something simple. We are eager to use this great tool!

=====================================

• Specify flowID in organization YourOrgName and save as Visio format
  CallFlowVisualizer.exe -f [flow-id] -v -p [Our Org name/short name]

config.toml -
[Our Org name/short name]
client_credentials = "our_user@domain.com"
client_secret = "password for our_user"
environment = "mypurecloud.com"

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hi Ishi -

I am missing something for the auth/connect piece. In the Readme.md, it lists the following steps. 

============
Create or Copy a ClientID and Client Secret of Client Credentials in Genesys Cloud. Required permission is Architect>Flow>View

Replace ClientID and Client Secret with your actual values in .\config.toml or specify the file path of existing config.toml in appsettings.json
"gcProfileFileName": "C:\\Users\\YourUserName\\.gc\\config.toml",
============

In the config.toml the initial text reads as below:

[default]
client_credentials = "YourCredentials"
client_secret = "YourSecret"
environment = "mypurecloud.com"

[YourOrgName1]
client_credentials = "YourCredentials"
client_secret = "YourSecret"
environment = "mypurecloud.com"

Is the client_credentials value the username (email in our case) used to login into Architect/Collaborate? And if so, is the client_secret the associated password?

When updating the non-default values to those below, I get the following error message running the CLI command like below

Do we need to use the Org ID value from our admin UI? Thank you in advance, I am likely borking something simple. We are eager to use this great tool!

=====================================

• Specify flowID in organization YourOrgName and save as Visio format
  CallFlowVisualizer.exe -f [flow-id] -v -p [Our Org name/short name]

config.toml -
[Our Org name/short name]
client_credentials = "our_user@domain.com"
client_secret = "password for our_user"
environment = "mypurecloud.com"

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

> Is the client_credentials value the username (email in our case) used to login into Architect/Collaborate?

No, you need to create an OAuth client.

https://help.mypurecloud.com/articles/create-an-oauth-client/

ClientID & Client Secret

Select Admin->OAuth under Integrations->[+Add Client]

App Name : e.g. CallFLowVisualizer

Grant Types : Client Credentials

Roles : Select a role (Required permission is [Architect>Flow>View] permission) e.g. Master Admin->Assigned->Save

Copy Client ID value and replace "YourCredentials" under [default] in config.toml with your actual value.

Copy Client Secret value and replace "YourSecret" under [default] in config.toml with your actual value.

If Admin or OAuth menu doesn't show up, ask your IT to create an OAuth client for this app.

> Do we need to use the Org ID value from our admin UI?

No, use Short Name value as "YourOrgName". 

Select Admin->Organization Settings under Account Settings->Short Name value

But if you can log on to only one Genesys Cloud Org, an organization name is not necessary.
Use [default]

If you want to switch to the other org to fetch flows.

Replace [YourOrgName1] in config.toml with the other org's [Short Name value] and use "-p" option.

> Do we need to update the environment value to reflect that we are on USW2?

Yes, change environment value from "mypurecloud.com" to "usw2.pure.cloud" in config.toml.

https://help.mypurecloud.com/articles/aws-regions-for-genesys-cloud-deployment/

Hope this helps!

Ishi

Hi Ishi -

I am missing something for the auth/connect piece. In the Readme.md, it lists the following steps. 

============
Create or Copy a ClientID and Client Secret of Client Credentials in Genesys Cloud. Required permission is Architect>Flow>View

Replace ClientID and Client Secret with your actual values in .\config.toml or specify the file path of existing config.toml in appsettings.json
"gcProfileFileName": "C:\\Users\\YourUserName\\.gc\\config.toml",
============

In the config.toml the initial text reads as below:

[default]
client_credentials = "YourCredentials"
client_secret = "YourSecret"
environment = "mypurecloud.com"

[YourOrgName1]
client_credentials = "YourCredentials"
client_secret = "YourSecret"
environment = "mypurecloud.com"

Is the client_credentials value the username (email in our case) used to login into Architect/Collaborate? And if so, is the client_secret the associated password?

When updating the non-default values to those below, I get the following error message running the CLI command like below

Do we need to use the Org ID value from our admin UI? Thank you in advance, I am likely borking something simple. We are eager to use this great tool!

=====================================

• Specify flowID in organization YourOrgName and save as Visio format
  CallFlowVisualizer.exe -f [flow-id] -v -p [Our Org name/short name]

config.toml -
[Our Org name/short name]
client_credentials = "our_user@domain.com"
client_secret = "password for our_user"
environment = "mypurecloud.com"

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

• Update ShellProgressBar.dll as it doesn't work correctly on Windows console.

• Branch node (e.g. Logical or Transfer Action) in In-Queue Call Flow connect to LoopEnd node if it ends with no next actions.

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

• Update ShellProgressBar.dll as it doesn't work correctly on Windows console.

• Branch node (e.g. Logical or Transfer Action) in In-Queue Call Flow connect to LoopEnd node if it ends with no next actions.

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

HI,

I will try and make some time to take a look at this. 

Our flows are very much driven by datatables, is it able to use that information in order to visualise the branches. ? 

• Update ShellProgressBar.dll as it doesn't work correctly on Windows console.

• Branch node (e.g. Logical or Transfer Action) in In-Queue Call Flow connect to LoopEnd node if it ends with no next actions.

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

HI,

I will try and make some time to take a look at this. 

Our flows are very much driven by datatables, is it able to use that information in order to visualise the branches. ? 

• Update ShellProgressBar.dll as it doesn't work correctly on Windows console.

• Branch node (e.g. Logical or Transfer Action) in In-Queue Call Flow connect to LoopEnd node if it ends with no next actions.

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

HI,

I will try and make some time to take a look at this. 

Our flows are very much driven by datatables, is it able to use that information in order to visualise the branches. ? 

• Update ShellProgressBar.dll as it doesn't work correctly on Windows console.

• Branch node (e.g. Logical or Transfer Action) in In-Queue Call Flow connect to LoopEnd node if it ends with no next actions.

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

HI,

I will try and make some time to take a look at this. 

Our flows are very much driven by datatables, is it able to use that information in order to visualise the branches. ? 

• Update ShellProgressBar.dll as it doesn't work correctly on Windows console.

• Branch node (e.g. Logical or Transfer Action) in In-Queue Call Flow connect to LoopEnd node if it ends with no next actions.

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

HI,

I will try and make some time to take a look at this. 

Our flows are very much driven by datatables, is it able to use that information in order to visualise the branches. ? 

• Update ShellProgressBar.dll as it doesn't work correctly on Windows console.

• Branch node (e.g. Logical or Transfer Action) in In-Queue Call Flow connect to LoopEnd node if it ends with no next actions.

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.

For Genesys Cloud

 Specify organization name and fetch flows from Genesys Cloud.

For PureConnect

 Export XML file of Interaction Attendant data using DSEditU.exe

Then CallFlowVisualizer creates flowcharts for you.

You can open and edit created flowcharts with draw.io or Visio.

Feel free to use it. :-)

Visit the URL here:

https://github.com/tishige/CallFlowVisualizer

Ishi

#ArchitectureandDesign
#SystemAdministration

------------------------------
Ishi
------------------------------

Hello Community

I have created an app "CallFlowVisualizer" that creates flowcharts of Genesys Cloud or PureConnect interaction flows with draw.io.