rocco52 | 2020-05-19 23:30:27 UTC | #1
Hello forum!
Searching the forum, I found a post from Dec-2018 (https://developer.mypurecloud.com/forum/t/feedback-ivr-after-agent-ends-the-call/4112), where it said that Genesys was in the process of developing a functionality that would allow customizing an action when the agent ends the call. Does this function currently exist?
Is possible to forward a call to an IVR flow or consume a data action, when the agent hangs up?
Is this functionality possible when the agent types?
I am currently transferring to a voice survey, but it is a process that the agent must do manually by pressing a button. I would like it to happen in an automated way.
Thank you very much
Jason_Mathison | 2020-05-20 13:44:26 UTC | #2
I asked around about this request. I am sorry to say that it has not been started. You can vote/post a use case on this idea https://purecloud.ideas.aha.io/ideas/PCV-I-42 to push for this feature to be prioritized.
rocco52 | 2020-05-20 14:22:35 UTC | #3
Ok. Thank you for your response, Jason_Mathison.
system | 2020-06-20 14:22:37 UTC | #4
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