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  • 1.  Custom Dashboard Using APIs

    Posted 01-04-2023 14:18
    No replies, thread closed.
    Hello,

    I would like to create custom dashboards using the APIs available in API Explorer. An example use case is I would like to display the average quality score for a specific form at the call center and user level (currently the Agent Evaluation Detail view derives the avg score from all forms and I don't see a way to filter out unwanted forms).
    • Can this be done using the built in Genesys Cloud Dashboards?
      • If yes, how do I configure the dashboard to pull data using an API? I see I can add a web content pane, but how would I configure the API properties / body syntax? Is there documentation on how to set this up?
      • If no, what other solutions should I explore?

    I'm a fairly junior level Python programmer but am eager to learn. Any help is appreciated. Thank you!
    #Reporting/Analytics

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    Brady Speed
    OG&E
    speedba@oge.com
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  • 2.  RE: Custom Dashboard Using APIs

    Posted 01-08-2023 01:16
    No replies, thread closed.
    Yes, you can build your own using the API (mostly the Notifications API) and some HTML pages.  If you want custom dashboards beyond the built-in ones, I would suggest you first look at some on AppFoundry like these:
    Genesys AppFoundry - PureInsights Configurable Dashboard for Genesys Cloud (mypurecloud.com)

    Genesys AppFoundry - Brightmetrics Real Time (mypurecloud.com)

    Genesys AppFoundry - iVision Wallboards and Agent Dashboards (mypurecloud.com)

    Genesys AppFoundry - eMite (mypurecloud.com)

    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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