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Custom Default Script for Callback interaction

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  • 1.  Custom Default Script for Callback interaction

    Posted 07-19-2018 08:57
    No replies, thread closed.
    Hi,

    I have my script for Outbound calls (it is abilited also for callback) and I set it in queue as default script.

    When I do an Outbound call It is showed correctly, but if I schedule a callback before the customer response, in the callback I see the PureCloud default script 


    Sorry for my English
    Thanks

    ------------------------------
    Sergio Rota
    F1 Consulting & Services srl
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