Hello community!
I'm new to Genesys Cloud and even if I took all of those certs, there is some stuff that are not really explained in the course. Is there a way in Genesys Cloud to create Custom directory for External contact? Same way we were able to create in PureConnect...
I went over all directory documentation but it doesn't state much.
My alternatives would be to give those numbers through the agent script.
Thank you for your help,
#PlatformAdministration#SystemAdministration------------------------------
Sylvain Richard
Global Excel Management Inc.
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