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Custom Embedded App within Genesys Web Messeger

  • 1.  Custom Embedded App within Genesys Web Messeger

    Posted 06-05-2025 18:37

    Christy_McDaniel | 2023-08-31 13:01:27 UTC | #1

    It is possible to customize the Web Messenger UI by adding a custom app? Such as the below mockup?


    Angelo_Cicchitto | 2023-08-31 16:37:30 UTC | #2

    Not yet possible, as of today. We have this in our longer term roadmap, to enable composable apps, authored by customers, developers, technology partners. We'll revisit for 2024 planning.


    Christy_McDaniel | 2023-08-31 16:59:13 UTC | #3

    Thank you Angelo! Is it possible to accomplish something similar to this with the web messaging Guest API?


    Angelo_Cicchitto | 2023-08-31 17:15:38 UTC | #4

    I don't see a way to make this possible today.


    Christy_McDaniel | 2023-08-31 17:27:17 UTC | #5

    Thank you so much Angelo!


    system | 2023-09-30 17:27:26 UTC | #6

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 21786