Hello David,
As far as I'm aware, I don't believe that we have that functionality in Genesys Cloud just yet. I did see that there were several Ideas in the Product Ideas Lab related to notifications for agents. I would recommend taking a look at what has been suggested and voting on the idea(s) that match what you're looking for, or if you're not seeing something similar, I would recommend submit one of your own!
To Access the Product Ideas Lab and add your idea:
- Sign in to the Genesys Knowledge Network.
- On the Product Ideas Lab section, click Browse and Submit Ideas.
- From the Product Ideas Lab, click Add a Product Idea.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 12-03-2024 10:31
From: David Quiram
Subject: Custom Notifications to Agents
Hello,
We had an ask come to us today and I have been trying to see if it's possible or what the closest we can get to it is. There is a desire to send a reminder notification to agents three times during their shift whenever we are pushing a specific or special campaign.
We could setup notifications in the architect, but that would trigger on every conversation which would be too much. Is there any infrastructure built for this, or have you achieved a similar functionality in roundabout ways?
I saw a post from last year that mentioned setting up either a SMS campaign with all the agents cellphone numbers or using a group chat within Genesys. Neither of those options sounded as good as just being able to deliver an on-screen pop or toast notification to our agents.
Thank you for your time and consideration,
#SystemAdministration
#Unsure/Other
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David Quiram
System Administrator II
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