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  • 1.  Custom SIP Headers

    Posted 09-09-2024 14:21
    No replies, thread closed.

    Hello Everyone,

    I am inquiring whether anyone has successfully implemented Custom SIP headers for outbound calling with Genesys Cloud. Any insights or feedback would be greatly appreciated.

    Thank you,


    #SIP/VoIP
    #Telephony
    #Unsure/Other

    ------------------------------
    Gary Pinnock
    Life Extension
    ------------------------------


  • 2.  RE: Custom SIP Headers

    Posted 09-10-2024 13:42
    No replies, thread closed.

    Hey Gary,

    While I can't speak for how other customers may have implemented this on their end, have you had a chance to look at the following article from the Resource Center? That should help you get a head start. Let me know if that helps!



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    Jason Kleitz
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Custom SIP Headers

    Posted 07-17-2025 04:59
    No replies, thread closed.

    Hi Jason,

    the mentioned article isn't helpful.

    There's no explanation, how to copy e. g. the user phone number or the queue outbound number e.g. the header attribute "P-Preferred-Identity:" dynamically based on the source of the outbound call.



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    Peter Eskofier
    Senior Technical Consultant
    ------------------------------

    Original Message


  • 4.  RE: Custom SIP Headers
    Best Answer

    Posted 09-11-2024 23:16
    No replies, thread closed.

    You need to use the Get SIP Headers on the inbound, but only UUIData can be sent outbound unless you are doing static entries on the trunk.  These can't really be changed except for possible REGEX replacement on specific information.  There is an idea that is under consideration for dynamic outbound SIP header support.  Vote for the idea and provide a use case:  Adding SIP headers to INVITEs for | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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