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Customer fields from the User profile

  • 1.  Customer fields from the User profile

    Posted 06-05-2025 18:25

    Tatjana_Knezevic | 2023-03-03 18:09:24 UTC | #1

    The API for custom fields profile /api/v2/users/{userid}/profile?fl=* is marked as Deprecated. Is there any other API to be used as a replacement to get custom fields?


    Eos_Rios | 2023-03-03 18:13:08 UTC | #2

    Nope. It's been requested for years - https://genesyscloud.ideas.aha.io/ideas/OP-I-690


    tim.smith | 2023-03-03 18:14:56 UTC | #3

    Tatjana_Knezevic, post:1, topic:18714
    ?fl=*

    Please be aware that this parameter is not supported and as such must not be used. As Eos_Rios stated, there is no way to get the user's full profile information. Voting on the linked idea is the correct course of action as there is no workaround.


    Tatjana_Knezevic | 2023-03-03 18:23:24 UTC | #4

    Thank you Eos and Tim.

    Do you have any suggestions if the API POST /api/v2/users/search can be used instead? And if yes, do you have a sample to include custom fields in the query?


    tim.smith | 2023-03-03 18:24:51 UTC | #5

    Unfortunately, custom profile information is inaccessible via the API; there is no workaround. If you want to view or edit this information, the only way to do it is via the UI.


    Tatjana_Knezevic | 2023-03-03 18:31:25 UTC | #6

    Thank you, Tim.


    system | 2023-04-03 18:31:36 UTC | #7

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 18714