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  • 1.  Customer Satisfaction Surveys

    Posted 2 days ago

    We're still relatively new to Genesys Cloud.  I'd like to implement customer satisfaction surveys, and as of today we only see an option to survey through email.  Is there an SMS option or phone option (to stay on the line after a call)?  If not, is this on Genesys's roadmap or should we consider 3rd party integration?  Unfortunately email doesn't work for our business.

    Thanks


    #Unsure/Other

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    Mike Nahass
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  • 2.  RE: Customer Satisfaction Surveys

    NEW MEMBER
    Posted 2 days ago

    Hello @Michael Nahass. In the Ideas Lab there is an idea currently in development, with Genesys, for a post-call IVR survey. https://genesyscloud.ideas.aha.io/ideas/WEM-I-764

    Sign-ups for the Beta have closed because of a large number of respondents interested; however, the estimated timeframe is listed in the idea.



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    Nicki Dehn
    AAA Club Alliance Inc.
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    Original Message


  • 3.  RE: Customer Satisfaction Surveys

    Top 25 Contributor
    Posted 2 days ago

    Hi Michael,

    you can implement an ivr survey using post-flow action in architect flow. 

    reference here: https://help.mypurecloud.com/articles/set-post-flow-action/



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    Ernest John Nuque
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    Original Message


  • 4.  RE: Customer Satisfaction Surveys

    Posted 20 hours ago

    Thank you!



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    Michael Nahass
    Shield Healthcare
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    Original Message


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