akshunds | 2021-05-04 12:13:34 UTC | #1
Hi How long does a customers personal information get stored in Genesys Cloud after an interaction?
anon11147534 | 2021-05-04 16:42:59 UTC | #2
Hi,
Personal information is stored forever and available via the analytics APIs. The GDPR API can be used if customers request for their personal data to be deleted.
system | 2021-06-04 16:42:59 UTC | #3
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