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Customfield or data input in Architect chat Flow

  • 1.  Customfield or data input in Architect chat Flow

    Posted 06-05-2025 19:10

    f3efa6f4d70d4abe5fde | 2019-08-09 14:34:08 UTC | #1

    Hi,

    I was wondering if it was possible to recover the custom fields declared in the initialization of the web chat for use in an Architect stream.

    More precisely : I declared a custom field in my chat initialization, motif : firstName: firstName, lastName: lastName, addressStreet: '64472 Brown Street', addressCity: 'Lindgrenmouth', addressPostalCode: '50163-2735', addressState: 'FL', phoneNumber: phoneNumber, phoneType: 'Cell', customerId: 59606, motif: motif });

    I would like to retrieve in Architect the reason value to assign it to an accessible variable in the flow.

    I would also like to know if it was possible to recover a seizure in the chat, for example: Do you want to be transferred to the Information queue? (Yes No) (User input) Treatment according to his answer. if possible can someone tell me how do this ?

    I did not find a solution on the resource center and that's why I post my message on the forum.

    Thank you in advance and I hope someone will help me.

    tim.smith | 2019-08-09 14:33:57 UTC | #2

    The data you pass in to a chat are participant attributes on the conversation.

    f3efa6f4d70d4abe5fde | 2019-08-09 14:56:05 UTC | #3

    Hi Tim,

    I think I have found a solution to my first problem: I retrieved my "model" parameter value via the Chat.Guest.customFields variable. After thinking and using the find and substring functions. I recovered my value.

    I would have found it more convenient to return it as a table to call my variable like this: Chat.Guest.customFields.model or Chat.Guest.customFields["model"]

    For my 2nd part of my question, I wanted to know if we could answer based on the message of the customer in the chat to do some sort of pre-quiz to process a query.(use Architect like a bot and after transfert with all the infos..)

    Thanks you in advance and i hope someone will help me.

    anon28066628 | 2019-08-09 17:29:30 UTC | #4

    I wanted to know if we could answer based on the message of the customer in the chat to do some sort of pre-quiz to process a query.(use Architect like a bot and after transfert with all the infos..)

    Chat flows can't do analysis on the message itself, but as you noted, you can use a simple Bot to understand the end-customer's intent.

    Do you want to be transferred to the Information queue? (Yes No)

    For something as simple as that, you could make it a radio button or other control on the client-side webpage and pass the answer as a custom field / participant data, which can be accessed in Architect.

    f3efa6f4d70d4abe5fde | 2019-08-19 10:06:09 UTC | #5

    Thanks for your response, i understand this method but I can not imagine the scenarios for using Chat Flow...

    maybe I want to use it in cases where I do not have to ^^'

    system | 2019-09-19 10:06:09 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 5747



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