Darren_Huxley | 2022-05-13 04:06:08 UTC | #1
Good afternoon all.
Our ORG was enabled with a Beta testing function (customised onhold prompt). I have just updated one of our queues with a customised on hold prompt via Genesys Cloud API (Developer website). When I make a test call to this queue and put the call on hold I am still hearing the default hold music.
Is there any lag time between the successful API PUT request and the update taking effect?
Thanks in advance
Darren
Eos_Rios | 2022-05-13 12:39:38 UTC | #2
Most changes are fairly instantaneous. Being a beta feature and an org specific setup question you probably need to open a customer care case to discuss how it should behave and troubleshoot it since the number of people who would be knowledgeable about the feature and confirm your implementation here is small if not zero.
John_Carnell | 2022-06-01 14:08:45 UTC | #3
This post was migrated from the old Developer Forum.
ref: 14735