Genesys Cloud - Main

Hi,

I want to know if possible to customize the warnings in Dashboard for given threshold of waiting calls.

For example, if the customer define that the treshold is 10 waiting calls, then we want to see warning like this:

Green color if 50 % of calls (5 calls) in Treshold.

Orange between 50% and 80% of treshold.

Red for 100% and more of treshold (for example more than 10 calls).

Is this possible in Geneys Cloud Dashbord.

Thank you.

#Reporting/Analytics

Yes, you can add multiple warnings in the Dashboards.  Not sure how overlapping would work - never actually set more than one. 

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 04-03-2024 11:58
From: Mostafa OUDDERHEM
Subject: Customize warnings in Dashboard.

Hi,

I want to know if possible to customize the warnings in Dashboard for given threshold of waiting calls.

For example, if the customer define that the treshold is 10 waiting calls, then we want to see warning like this:

Green color if 50 % of calls (5 calls) in Treshold.

Orange between 50% and 80% of treshold.

Red for 100% and more of treshold (for example more than 10 calls).

Is this possible in Geneys Cloud Dashbord.

Thank you.

#Reporting/Analytics