edgars.dudins | 2024-05-08 07:07:00 UTC | #1
So my problem is that an agent can get Web Messaging interaction on Salesforce side and there is a decline button, it works perfectly fine and routes back to the queue for calls, but not for the chats, because as it seems the record itself is bounded to specific Agent and no matter if Agent declines it, it doesn't route back to the queue. Any ideas of the problem solving?
system | 2024-06-08 07:07:08 UTC | #2
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