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  • 1.  CX Contact Campaign

    Posted 03-17-2022 15:31
    No replies, thread closed.
    In CX Contact, in campaigns, where can one set up voice wildcards? I.e.  "Yeah", "Yea" and "Yep" and translate into "YES" response - NOT wildcards. How is this done?  any documentation on this setup?  
    #Implementation

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    Jason Kerekes
    Genesys - Employees
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  • 2.  RE: CX Contact Campaign

    Posted 03-17-2022 18:44
    No replies, thread closed.
    Use a Bot.  

    Fill a slot that is Yes and put all these synonyms as alternative words.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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