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  • 1.  Daily forecast volume export

    Posted 09-19-2024 09:58

    I am looking for a data export from Genesys that pulls forecast volume data on a daily.  I am currently only seeing where I can pull this data on a 15 min increment.


    #Forecasting

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    Linsey Edn
    Computershare Technology Services, Inc.
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  • 2.  RE: Daily forecast volume export

    Posted 09-20-2024 15:31
    Edited by Chuck Swain 09-20-2024 15:31

    Lindsey, 

    Forecasting data is exported at 15 minute interval as that is our native granularity.

    There is Idea you're able to vote and comment to provide your use cases and specific granularity needs here: https://genesyscloud.ideas.aha.io/ideas/WEFRC-I-39 



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    Chuck Swain
    Genesys WEM
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